Shipping & Refund/Return/Exchange Policy

Shipping & Delivery

We generally ship items within one or two business days of our receipt and acceptance of the order. If there is a delay affecting our ability to ship generally, we will attempt to contact the purchaser.

We fill domestic orders using USPS, Fed Ex, and UPS, which generally results in delivery within two to five days. 

Unless otherwise expressly agreed in writing, time is NOT of the essence, and any delivery date requested or provided is an estimate only. DELMOSPEED is not responsible for delays or for non-performance resulting from causes beyond its reasonable control, including without limitation laws, rules, regulations or acts of an government embargos, blockades, armed conflict, terrorism, labor disputes, delays of carrier or suppliers, shortages or material, accidents, fires, floods, weather conditions and any other acts of God.

Lost Packages

If a package is lost after we ship it, DELMOSPEED will not be responsible if the tracking information lists the order as "delivered," which means the carrier service delivered the product to the address specified. If the package is sent to an address other than the one you specified, upon return of the original package to DELMOSPEED, DELMOSPEED will reship the order. Please note that DELMOSPEED is not responsible for errors of carrier services, or if you provide or confirm an incorrect address. It, therefore, is very important that you ensure that the address you provide is exactly correct, as any mistake could delay delivery and will entail extra expense to you. 

Refund and Return Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If your product was purchased through a DELMOSPEED distributor or retailer, you will need to go back to your original purchase location for returns or exchanges.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at:

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged. We allow five days from date of delivery to notify us if there is any type of defect with a product or if the package was damaged in transit. If we aren't notified of defects or damages within the five-day window, it is understood that the package and products were in good condition upon delivery.

If you need to exchange it for the same or like item, send us an email at and send your item to: 2400 Le Loup Dr. Prescott, AZ 86305

Shipping returns

To return your product, you should mail your product to: 2400 Le Loup Dr. Prescott, AZ 86305

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at for questions related to refunds and returns.